1. Purpose of Collecting Consumers’ Personal Information
The information collected on our website includes the Consumer’s full name, email address, and phone number. This is the basic information required for us to contact Consumers for product consultation, order confirmation, and other related matters to ensure their rights and interests.
The collection of Consumers’ personal information is not for personal purposes. It is solely used to improve our customer services and promptly respond to Consumers’ needs.
2. Scope of Information Use
The information provided by Consumers is used for the following purposes:
- Contacting Consumers for product consultation, meetings, order confirmation, delivery information, purchase orders, and handling customer complaints.
- Sending marketing emails, promotional information, product updates, related knowledge, meeting invitations, order confirmations, delivery information, purchase orders, and complaint notifications.
- Providing information to competent judicial authorities, including the Procuracy, Courts, or Investigation Police Agencies, when required in connection with legal violations involving Consumers.
3. Information Retention Period
Consumers’ personal data is securely stored within our system. Personal information will only be deleted upon management’s request when the Consumer is no longer a potential customer or no longer uses our services.
4. Individuals or Organizations Authorized to Access the Information
The collected Consumer information may be accessed and used by the Company’s management and relevant departments.
Competent government authorities may also access the information when required for investigations or legal matters involving Consumers.
5. Information Collection and Management Entity, Including Contact Methods for Inquiries Regarding Personal Information Collection and Processing
- Daiki Aluminium
- Address: Số 60 Nguyễn Đình Chiểu, Phường Tân Định, Thành phố Hồ Chí Minh, Việt Nam
- Hotline: 024 3760 6671
6. Methods and Tools for Consumers to Access and Update Their Personal Data on the Company’s E-commerce System
Consumers have the right to update or request the deletion of their personal information by contacting us directly via our hotline. Upon receiving such requests, we will verify the information and, where appropriate, take necessary actions within 24 hours, depending on the nature of the request.
7. Complaint Handling Mechanism Regarding the Misuse of Consumers’ Personal Information
If Consumers discover that their personal information has been used for improper purposes or beyond the notified scope, they may submit a complaint via our hotline. Upon receiving the complaint, we will verify the information and, if the complaint is valid, take appropriate corrective actions within 24 hours.
8. Commitment to Protecting Consumers’ Personal Information
Consumers’ personal information is strictly protected in accordance with our Personal Information Protection Policy. The collection and use of personal information will only be carried out with the Consumer’s consent, except where otherwise required by law.
We will not use, transfer, disclose, or provide Consumers’ personal information to any third party without the Consumer’s prior consent.
In the event that our server is attacked by hackers, resulting in the loss of Consumers’ personal data, we will promptly notify the relevant authorities for investigation and resolution, and inform affected Consumers accordingly.
Consumers are responsible for providing complete and accurate personal information, including their full name, email address, phone number, and other relevant details. The Company shall not be liable for, nor resolve, any complaints related to Consumers’ rights if the information provided during registration is found to be inaccurate or incomplete.
